When is Return Shipping Free?
Return shipping is free of charge if:
In these cases, GizFam will arrange pickup or cover the shipping cost through one of our delivery partners.
When You Bear the Shipping Cost
You will need to pay for return shipping if:
You’re returning the product due to personal reasons (e.g., changed mind, dislike).​
The product is not defective and is as described.​
How to Return Your Product
1. Pack the product securely
2. Attach a return label (if provided)
3. Use a reliable courier service
4. Send it to our return address
5. Share your tracking ID
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What Happens After We Receive Your Return? |
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Once we receive the item, our team will inspect it within 2 business days |
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If everything is in order, we will proceed with:
Store credit for future purchases |
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The refund process takes 3–7 working days after inspection. |
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Important Notes |
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Returns without an unboxing video and photo proof of the issue may be rejected |
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Products damaged during return transit due to poor packaging may not be accepted |
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GizFam will not be responsible for lost or undelivered return parcels sent without tracking |
