At GizFam, customer satisfaction is our priority. We aim to provide you with the best quality gadgets and electronics. If you are not fully satisfied with your purchase, please read our return and refund policy below.
You may request a return or replacement under the following conditions:
- The product is damaged, defective, or not as described
- You received the wrong item
- The item is unused and in its original packaging
Return request is made within 2 days of receiving the product
To initiate a return, follow these steps:
- Email us at support@gizfam.com or message us on our Facebook page
- Provide:
- Unboxing Video
- Photos/videos of the product issue
- Your order ID
- Brief description of the problem
- Our team will review your request within 48 hours
- Once approved, we will arrange for product pickup or guide you on return shipping
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- Refunds are only issued after we receive and inspect the returned item
- You may choose:
- Full refund (to bKash/Nagad/Bank account)
- Replacement of the item (if available)
- Store credit for future purchases
Refund processing time: 3–7 working days after approval
- If the error is ours (damaged, wrong item), return shipping is free
- If returning for personal reasons (changed mind, didn’t like), shipping cost will be deducted from your refund
- You can cancel your order before it is shipped
- Once shipped, the return process must be followed
For any return-related queries, please contact:
Email: support@gizfam.com
Phone: +8801716583495
Facebook Page: facebook.com/gizfam
1. Return Eligibility
2.Return Process
3. Refund Process
4. Return Shipping
5. Order Cancellation
6. Contact for Returns
